At Calivia, we believe every jewelry experience deserves thoughtful attention. Whether you have questions about an order, product details, shipping, or jewelry care, our customer care team is here to assist you.
Send Us A Message
Please complete the form below and our team will respond as soon as possible. For order-related questions, please include your order number.
Customer Support
Email:
sales@calivia.store
Response Time
Our customer service team usually responds within 24-48 business hours.
Order Assistance
For order updates, returns, or delivery questions, please provide your order number.
How We Can Help
Product Questions
Need details about pearls, materials, sizes, or designs? Our team can provide product guidance.
Order Support
We can assist with order confirmations, shipping updates, and delivery questions.
Jewelry Advice
Learn more about caring for your favorite Calivia pieces and maintaining their beauty.
A Personalized Jewelry Experience
Every Calivia piece is designed to celebrate individuality, elegance, and personal expression.
If you need assistance choosing a necklace, earrings, or finding the perfect gift, our team is happy to help you discover a piece that matches your style.
We appreciate every customer who chooses Calivia and are committed to providing attentive service before and after every purchase.
Frequently Asked Questions
How quickly will I receive a reply?
We usually respond within 24-48 business hours. During holidays or promotional periods, response times may vary.
Can I change my order after purchase?
Please contact us as soon as possible. Changes cannot always be guaranteed once an order has entered processing.
Can you help me choose jewelry as a gift?
Yes. Our team can provide suggestions based on style, occasion, and personal preferences.
Where can I find my order information?
Order details are included in your confirmation email. You may also use our Track Order page for shipment updates.
