At Calivia, we want every jewelry piece to bring confidence and joy. If your purchase does not meet your expectations, our return policy is designed to provide a simple and reliable experience.
Return Conditions
We accept returns within 30 days after your order has been delivered. Items must be unused, unworn, and returned in their original packaging.
For hygiene and quality reasons, earrings and pierced jewelry may not be returned unless they arrive damaged or defective.
Eligible Returns Include
- Unused jewelry in original condition
- Products with original packaging and accessories
- Items damaged during delivery
- Incorrect items received from our store
Non-Returnable Items
- Jewelry showing signs of wear
- Items damaged through improper care
- Customized or personalized products
- Gift cards and promotional items
How To Request A Return
Please contact our customer service team at sales@calivia.store with your order number and return request. Our team will provide instructions for the next steps.
Refund Process
Once your returned item has been received and inspected, your refund will be processed to the original payment method. Please allow several business days for your bank or payment provider to complete the transaction.
30 Days
Return request period after delivery confirmation.
Quality Review
Every returned item is inspected carefully before approval.
Customer Support
Our team is available to assist with every return question.
Need Assistance?
For any questions regarding returns or refunds, please contact us:
sales@calivia.store
