Frequently Asked Questions
Welcome to the Calivia Help Center. Here you can find answers about orders, shipping, returns, jewelry materials, and product care.
If you need additional assistance, our customer care team is always happy to help.
Orders
Order placement, confirmation, and changes.
Shipping
Delivery times and tracking information.
Jewelry Care
How to maintain your jewelry beauty.
Returns
Refund and exchange information.
Customer Questions
How long does order processing take?
Orders are usually processed within 1-3 business days after payment confirmation. Once your order ships, tracking information will be sent to your email.
Can I modify or cancel my order?
If you need to make changes, please contact us as soon as possible. We will do our best to assist before the order enters processing.
How can I track my order?
You can use our Track Order page with your order number and email address to check shipment updates.
How long does shipping take?
International delivery usually takes approximately 7-20 business days. Actual delivery times may vary depending on destination, customs, and carrier conditions.
Do you provide international shipping?
Yes. Calivia provides international shipping services to customers worldwide.
What materials are used in Calivia jewelry?
Our collections feature selected materials including freshwater pearls, S925 sterling silver components, zircon accents, and carefully chosen decorative elements.
Are freshwater pearls natural?
Yes. Freshwater pearls are naturally formed and each pearl has its own unique shape, color, and surface characteristics.
Will pearls look exactly like the product photos?
Because pearls are natural materials, slight variations may occur. These unique differences make each jewelry piece special.
How should I care for pearl jewelry?
Avoid perfume, cosmetics, chemicals, and excessive moisture. After wearing, gently wipe jewelry with a soft cloth and store it separately.
Can I wear jewelry while showering or swimming?
We recommend removing jewelry before showering, swimming, or exercising to protect the materials and finish.
Does sterling silver change color over time?
S925 silver may naturally oxidize. Regular cleaning with a soft jewelry cloth can help maintain its shine.
What is your return policy?
Returns are accepted according to our Return & Refund Policy. Items must meet the required return conditions.
Are earrings eligible for return?
For hygiene reasons, earrings may have special return restrictions. Please contact our support team for specific situations.
Do you offer gift recommendations?
Yes. Our customer team can help you choose jewelry based on style, occasion, and personal preference.
How can I contact customer support?
You can reach our customer service team through:
Email: sales@calivia.store
Need More Assistance?
Every Calivia customer deserves a thoughtful and personalized experience. Whether you have questions before purchasing or need help after receiving your order, our team is ready to support you.
We are committed to making every jewelry experience simple, beautiful, and enjoyable.
Contact Calivia
For order support, product questions, or jewelry advice:
sales@calivia.store
